Healthcare
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General AI
How did we use AI to help a medical device supplier improve quality in their supply chain?
Mediverse
Executive Summary
Shipping errors in life-saving medical kits are more than operational setbacks – they can delay surgeries and risk patient lives. Globus Medical, a leading manufacturer in the healthcare sector, faced growing challenges with shipment auditing and inventory reconciliation. Techolution partnered with them to deploy an AI-powered solution that streamlined the Loaner Box check-in process. By using AI-driven device detection and real-time cataloging, the company drastically reduced human error and improved the accuracy of its shipping process. This project became a defining use case for AI in medical device manufacturing and AI-driven supply chain optimization.
Mediverse
Challenge
Globus Medical’s Loaner Box system was critical for distributing surgery kits, but it suffered from inefficiencies. The entire check-in process was recorded as a single video file per station, making it nearly impossible to quickly identify missing or damaged items. This manual process introduced risks in healthcare operations, such as delays in surgery readiness and inaccurate inventory tracking. The lack of automation was affecting productivity, customer satisfaction, and regulatory compliance.
Solution
Techolution designed a multi-phase solution using AI applications in healthcare to improve inventory visibility and operational speed :
- AI-Driven Video Trimming : Automatically captured and cataloged individual clips for each Loaner Box check-in, enabling item-level traceability
- Dashboard Integration : Developed an intuitive dashboard showing real-time updates, inventory status, and missing item alerts
- AI-Driven Device Detection : Implemented real-time object detection to flag missing components using advanced computer vision
- Cloud Infrastructure Setup : Enabled scalable storage and processing of high-volume video content for continuous improvement
- Phased Rollout : Carefully planned execution across four phases – Discovery, Integration, Soft Launch, and Handover – to minimize disruption
This comprehensive approach to healthcare operations and AI resulted in a system that was not only reliable but also scalable across multiple sites.
Impact
Enabled faster, more accurate shipping of surgery-critical components
Streamlined the Loaner Box inventory process with AI automation
Improved operational efficiency and reduced check-in time
Set a benchmark in AI-driven supply chain optimization for healthcare
Reduced customer complaints due to missing or damaged items
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